Break the seal, open the cap, and try the perfume.
With 30,000+ satisfied clients and a patented blending formula, we're sure you would love the fragrance.
1) All the shipping cost for Returns & Exchanges will be taken care of by us. So go ahead and try the fragrance with no obligations.
2) If you receive a Tampered/Damaged product, please inform us within 24 hours of receipt, with supporting images and videos, so we can address your concern at the earliest. If you inform us after 24 hours, or if you do not have an unboxing video to support your case, your request for exchange will not be treated.
3) You may return or exchange the Product with the packaging (including the outer carton box) intact not later than seven (7) days from the date of delivery. In case the perfumes are not returned inside the outer carton box, NEESH™ will be unable to honour any Refund/Replacement and the product will be sent back to the customer on his/her own delivery expense.
4) If the product is used more than the permitted quantity – which is 10 sprays/ 2ml (whichever is less) in the case of both 50ml and 100ml perfumes – NEESH™ will be unable to honor a refund/replacement for the perfume and the decision of NEESH™ shall be final.
5) If the product is returned after seven (7) days which is our standard return period or the perfume is overused, the bottle is damaged, or not in its original packaging, NEESH™ will not be able to acknowledge the return/ replacement request; and the decision of NEESH™ shall be final. No return or any other claim will be acceptable or valid after the expiration of 7 days from the time of delivery of the Product.
Please write us an email at email@example.com
A ticket will be raised and your request will be acknowledged within 24 hours of your email.
6) NEESH™ will demand a photograph of the perfume bottle to check the level of the fragrance left inside and if adheres to the above mentioned return/ replacement policy, a return pick-up will be initiated.
7) You will receive a confirmation as soon as the Product is received, and your payment will be processed within seven (7) business days of receipt of the returned package
8) In case of return/replacement/refund all the products received in the package have to be packed to be returned back.
Any loss/damage of complimentary products along with your order will result in rejection of return request.
9) The return/ replacement policy is only applicable for the first-time orders of 50ml and 100ml perfume bottles and no other SKU(s), including discovery sets, attar oils, and perfume closets are eligible to be returned after the purchase has been made. This facility is only available for the first-time order at NEESH™ and does not cover any consecutive orders.
10) In order to avoid the abuse of policy, the customer will not be eligible to ask for a refund on the replaced products.
11) Return/replacement/refund policy valid only for orders placed on the website. No third party website orders will be acknowledged for returns/replacement/refund.
12) Once the replacement has been processed no alteration in the order is allowed.
13) Any prepaid order cannot be canceled or modified. In the event that you wish to cancel a prepaid order, you will be responsible for paying the commission charges imposed by the payment gateway. This will be deducted from the total amount.
14) Orders placed from outside of India are not eligible for replacement/return and refund.
15) Misusing e-commerce return policy is a legal offence. If the returned product does not comply with the aforementioned policies, the product shall be shipped back to the customer at the shipping expense of the customer.